Your privacy is not merely a legal obligation to us — it is a moral responsibility we take seriously. This policy clearly and transparently explains how Kiss 9 collects, uses, stores, and protects the personal information of all our Malaysian players.
This is no empty promise. Here are Kiss 9's concrete commitments to protecting the privacy of every Malaysian player.
All data transmitted between your device and Kiss 9 servers is protected by 256-bit SSL encryption — the same standard used by Malaysia's major banks such as Maybank and CIMB. No third party can intercept or read your information while in transit.
Kiss 9 has never and will never sell, rent, or trade players' personal information to any third party for marketing or commercial purposes. Your data is used solely for the purposes stated in this privacy policy.
Kiss 9 players have the full right to access, correct, download, or request deletion of their personal data at any time. Simply reach out to our team via email and we will process your request within the stipulated timeframe.
Only Kiss 9 staff who require access to specific data to perform their duties are permitted to do so. All access is logged and periodically audited to prevent internal misuse.
Kiss 9 retains your personal data only for as long as necessary for the stated purposes, or as required by Malaysian law. Once that period expires, your data is securely deleted from our systems.
Kiss 9's privacy policy is framed in accordance with the principles set out in Malaysia's Personal Data Protection Act 2010 (PDPA). We respect players' rights as data subjects under applicable Malaysian legislation.
Welcome to the Kiss 9 Privacy Policy. This document is an agreement between you as a player and Kiss 9 as the platform operator, regarding how we handle your personal information. It covers all information collected through kiss9.click and all associated services.
We understand that trust is the foundation of the relationship between players and an online gambling platform. When you register a Kiss 9 account, make a deposit via Touch 'n Go eWallet or DuitNow, play slots or live baccarat, or simply browse our site — you are entrusting us with personal information about yourself. We do not take that trust lightly.
This Kiss 9 Privacy Policy:
By registering or continuing to use the Kiss 9 platform after any update, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to close your account.
Kiss 9 only collects data that is strictly necessary to provide our services safely and efficiently. Below are the main categories of data we collect:
Important Note: Kiss 9 does not store full credit or debit card numbers. All payment transactions are processed through certified, secure third-party payment gateways. We only retain the information necessary to verify and record those transactions.
Kiss 9 collects your personal data through the following methods:
When you browse or play on the Kiss 9 platform, our systems automatically record certain technical information, including your IP address, device type, web browser, pages visited, time and duration of visits, and error log data should any technical issues arise.
This information is used to identify technical issues, improve platform performance, detect fraudulent activity, and ensure account security for all Kiss 9 players.
Kiss 9 uses players' personal data for specific, lawful purposes. The table below outlines each purpose and its corresponding legal basis:
| Purpose of Use | Legal Basis | Can It Be Declined? |
|---|---|---|
| Identity verification & account registration | Contractual Necessity | ✕ No |
| Deposit & withdrawal processing (MYR) | Contractual Necessity | ✕ No |
| Fraud detection & anti-money laundering | Legal Obligations | ✕ No |
| 24/7 customer support provision | Contractual Necessity | ✕ No |
| Platform improvement & user experience | Legitimate Interest | ✓ Yes |
| Sending promotional emails & bonus offers | Consent | ✓ Yes |
| Responsible gambling programme compliance | Legal Obligations | ✕ No |
| Platform usage analytics (anonymised) | Legitimate Interest | ✓ Yes |
Kiss 9 does not sell, does not rent, and does not trade players' personal data to any party for marketing or commercial purposes. However, there are limited situations where we may share information with specific parties:
Kiss 9 works with a number of carefully selected and contracted third-party service providers who process data on our behalf, including:
All these service providers are bound by strict confidentiality agreements and may only process data for purposes specified by Kiss 9.
Kiss 9 may disclose information to Malaysian authorities when required by law, including in financial crime investigations, money laundering cases, or pursuant to a valid court order.
When we share data with third-party service providers, we ensure they adhere to security standards equal to or exceeding those of Kiss 9 itself. We do not permit them to use your data for any purpose beyond what has been authorised.
Kiss 9 continually invests in security infrastructure to ensure our players' data is protected at every stage — whether in transit, during processing, or at rest.
The Kiss 9 platform uses cookies and similar tracking technologies to enhance your experience, maintain security, and better understand how players use our platform.
You can manage your cookie preferences through your web browser settings. However, disabling essential cookies may affect the functionality of the Kiss 9 platform and prevent you from logging in securely.
Under the data protection principles applicable in Malaysia, you have the following rights regarding your personal data held by Kiss 9:
Request a copy of the personal data we hold about you in a readable format.
Request correction of any inaccurate or incomplete personal data held in Kiss 9's records.
Request deletion of your personal data under certain circumstances permitted by law.
Object to the processing of your data for direct marketing purposes or on grounds of legitimate interest at any time.
Receive your data in a structured format that can be transferred to another service provider.
Request a restriction on the processing of your data while your correction request or objection is being reviewed.
To exercise any of the above rights, please contact us by email at support@kiss9.click with the subject line "Personal Data Rights Request". Kiss 9 will process your request within 30 business days and notify you of the outcome.
Kiss 9 does not retain your personal data for longer than necessary. The following are our general data retention guidelines:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account & profile data | For as long as the account is active + 5 years | Contractual & audit requirements |
| Financial transaction records (MYR) | 7 years after the transaction | Malaysian legal obligations |
| Game & betting logs | 3 years | Dispute resolution |
| Support communication records | 2 years | Quality assurance & training |
| Security & access logs | 1 year | Security & fraud investigations |
| KYC document data | 5 years after account closure | AML/KYC Compliance |
Once the retention period expires, data is securely deleted or anonymised across all Kiss 9 systems. The deletion process uses methods that ensure data cannot be recovered.
In certain circumstances, your personal data may be processed outside Malaysia — for example, when we use international cloud services or when game providers (such as Evolution Gaming or Pragmatic Play) process game data through their global infrastructure.
In all cases of cross-border data transfers, Kiss 9 ensures that:
Sensitive financial information relating to Malaysian payment methods (Touch 'n Go, DuitNow, GrabPay, FPX) is processed in accordance with local Malaysian payment gateway security protocols and is not transferred overseas.
Kiss 9 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technological developments, or new legal requirements. Any material changes will be communicated to you through:
The "last updated" date at the top of this page will be revised to reflect the latest version of the Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your privacy.
Continued use of the Kiss 9 platform after the effective date of any amendment will be taken as your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by Kiss 9, please do not hesitate to contact us.
Privacy Email: support@kiss9.click
(Please use the subject line: "Privacy Policy Enquiry" or "Data Rights Request")
Live Chat: Available 24/7 on the Kiss 9 platform — select the "Privacy & Data" topic to be connected with trained staff.
Response Time: We aim to respond to all privacy-related enquiries within 5 business days and to fulfil data rights requests within 30 business days.
All communications can be conducted in Bahasa Malaysia or English.
If you believe your privacy has been violated: Contact us promptly via our dedicated privacy email. We will investigate every complaint seriously and inform you of the outcome within the timeframe stipulated by applicable Malaysian law.